SimWealth Support
If you need help with your account, using SimWealth, a technical issue, privacy, or product feedback, you can contact us by email.
Contact support
We will review your request and respond as soon as reasonably possible. Processing time may vary depending on the nature of your request.
Email supportRequest account and data deletion
If you would like to delete your SimWealth account and associated data, submit a request from the account settings in the app or email us if you cannot access your account. The SimWealth team will review and process the request manually.
View account deletion request stepsWhat we can help with
- Signing in and managing your account
- Using the SimWealth website, web application, or mobile application
- Technical issues or incorrect displays
- Questions about SimWealth data and features
- Privacy and personal data requests
- Account and associated data deletion
- Product feedback and feature suggestions
Information to include
To help us investigate your issue, please include only the information necessary, such as:
- The email address associated with your SimWealth account
- Your device and operating system
- The app version, if available
- The steps that led to the issue
- Any relevant error message or screenshot
- The approximate date and time the issue occurred
Do not send passwords, one-time passwords, card details, sign-in credentials, or unnecessary financial information by email.
Frequently asked questions
I cannot sign in. What should I do?
Make sure you are using the same account or email address you used to register with SimWealth and check your internet connection. If the issue continues, email simwealth.tech@gmail.com with the error message or a screenshot.
Do not send us your password or one-time password.
I found incorrect information or a display problem. What should I do?
Tell us which page you were using, the steps that occurred before the problem, and the device you were using. You may attach a screenshot that does not contain sensitive information.
Can I suggest a new feature?
Yes. Send your feedback to simwealth.tech@gmail.com. We may not be able to implement every suggestion immediately, but we will consider it when planning future improvements.
How can I make a personal data request?
Email simwealth.tech@gmail.com with the subject “Personal Data Request” and describe your request.
For more information, please review the SimWealth Privacy Policy.
Read the Privacy PolicyHow do I delete my account?
You can submit an account deletion request from your SimWealth account settings. If you cannot access your account, you can send the request by email. The SimWealth team will review and complete the deletion manually.
Still need help?
Email your request to simwealth.tech@gmail.com, and we will review it as soon as reasonably possible.
Contact support